Why do you offer support memberships?

Many companies will tell you they take service seriously. But when you need help most, you’re stuck hoping they answer the phone. We, on the other hand, put our service policies in black and white and guarantee we’ll be there for you, 24/7/365. We’re different. Our membership program is built on a two simple principles: 1. You should have access to that service and support the moment you need it. Guaranteed. 2. You should be able to pick the level of service and support that is right for your needs.

What happens if I don't want a membership?

No problem. All new properties include a minimum of 30 days of complimentary premium support. After that, we’re always happy to schedule an on-site appointment based on availability and billed at our standard hourly rates. Memberships are only required if you want access to benefits like remote tech support, prioritized scheduling, and more.

Is there any commitment?

We offer monthly plans with no commitment; you can cancel anytime. Cancellations will process at the end of your active term. We also offer annual plans for the convenience of a one-time payment. Please note, these plans are non-refundable.

What is your refund/cancelation policy?

You can cancel anytime, effective at the end of your billing period. There are no refunds or credits for partial months or years.

SERVICE PACKAGES

Ongoing Support for the Technology That Powers Your Home

At SoundCheck, your project doesn’t end when installation is complete. Whether we built your system or you’re coming to us for ongoing support, our Service Packages are designed to keep your technology running reliably. Fast response times, proactive care, and expert help when you need it.

We offer tiered service packages to match the complexity of your system and how you use it, from remote support to premium, white-glove service.

WHY ENROLL IN A SERVICE PACKAGE?

rapid response

Call, email, or text. Our support team is available to respond in as little as 10 minutes or less

24/7 Access

Issues don't follow a schedule. That's why our team is available around-the-clock for remote troubleshooting

nights and weekends

Can't wait? We offer night and weekend on-site appointments for the most urgent issues

system monitoring

Avoid pesky disruptions. Let our team monitor the health of your system and detect issues proactively

Whether you need support for Control4, Lutron, your golf simulator, home theater, or other connected systems, we have a plan to keep everything running smoothly.

OUR SERVICE TIERS

essentials+

Foundational remote support & monitoring

Access to remote support via phone/email 24/7
Guaranteed 60 minute response time
Remote Access Troubleshooting
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Transferable to New Homeowner

Best for smaller or newer systems, tech-comfortable homeowners, or clients who mainly need reliable remote help without ongoing on-site service.

priority

Faster response + on-site care

Everything in Essentials+, plus:

Guaranteed 30 min response time
Prioritized appointment scheduling
Waived trip fee for on-site visits

Best for active households that rely on their systems daily and want faster response times and priority access, without the need for scheduled preventative visits.

proactive

Preventative maintenance + annual visit

Everything in Priority, plus:

Proactive Remote Monitoring (OvrC)

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Recorded Surveillance Retrieval

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On-site System Check Up 1× Year

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Priority Scheduling
Enhanced Response Times

Best for larger or more complex systems that benefit from regular preventative maintenance and an annual on-site checkup to reduce downtime and unexpected issues.

signature

Foundational remote support & monitoring

Everything in Proactive, plus:

Guaranteed 10 min response time
On-site System Check Up 2x Year
Access to Level 2 After Hours Support
Access to Select Evening and Weekend Appointments

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Proactive Battery Replacements

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Warranty Extended to 3 years on new homes

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Best for luxury homes, estates, and high-dependency systems where white-glove service, maximum uptime, and the fastest response times are essential.

Our team will help you choose the service plan that fits your system, lifestyle, and expectations.

Get Started

Let's talk about the right level of service for your home.

Request A Consultation >

Existing Maintenance Plan Members

If you’re currently enrolled in one of our Support & Maintenance Plans and need assistance, our team is ready to help.

Send Us An Email >Call Us: (248) 309-8252

Service Package FAQs

Why do you offer support memberships?
Many companies will tell you they take service seriously. But when you need help most, you’re stuck hoping they answer the phone. We, on the other hand, put our service policies in black and white and guarantee we’ll be there for you, 24/7/365.
We’re different. Our membership program is built on a two simple principles:
1. You should have access to that service and support the moment you need it. Guaranteed.
2. You should be able to pick the level of service and support that is right for your needs.
What happens if I don't want a membership?
No problem. All new properties include a minimum of 30 days of complimentary premium support. After that, we’re always happy to schedule an on-site appointment based on availability and billed at our standard hourly rates. Memberships are only required if you want access to benefits like remote tech support, prioritized scheduling, and more.
Is there any commitment?
We offer monthly plans with no commitment; you can cancel anytime. Cancellations will process at the end of your active term. We also offer annual plans for the convenience of a one-time payment. Please note, these plans are non-refundable.
What is your refund/cancelation policy?
You can cancel anytime, effective at the end of your billing period. There are no refunds or credits for partial months or years.